Breaks Happen

We understand that ceramics are delicate, and we take pride in carefully packing every order to prevent damage. However, we have a clear policy in place for items broken during transit.

Items Broken Upon Arrival
(Shipping Damage):

If your unique ceramic piece arrives broken, we sincerely apologize for the inconvenience. To initiate a replacement, you must email us within 48 hours of delivery with a clear photograph showing the damaged item. This photograph is the only requirement for processing your claim. Upon verification of the broken item, we will immediately offer you a replacement. You are welcome to select any other available item from our current shop stock of equal or lesser value. While we cover the cost of the replacement item itself, the customer is responsible for covering the shipping costs associated with sending the replacement item to them. We do not offer cash refunds for items broken in transit, but guarantee a replacement to ensure you receive a perfect piece of Crystal Coast Potter ceramic.

General Returns and Exchanges
(Non-Damaged Items):

Due to the handmade nature of our functional ceramics (mugs, plates, spoon rests, etc.), all sales are considered final. We do not accept returns or exchanges based on slight variations in color, size, or shape, which are inherent characteristics of handmade pottery. We encourage you to review all product descriptions and dimensions carefully before making a purchase. If you have any questions about a specific item, please contact us prior to placing your order.

Need help?

Contact us at 252.305.9964 for questions.